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accessibility

A tour guides takes her guests on a Farm Cruise Tour, leading them to the tour boat at the Shellar Door. Behind them is the Hawkesbury River and the landmasses with beautiful greenery on them.

At Broken Bay Pearl Farm, we are committed to ensuring that all our visitors and guests experience not only comfort during their time with us, but accessibility as well. We have dedicated amenities with your needs in mind, and we strive to provide a welcoming environment for all visitors and guests, regardless of their abilities. 

Our guests’ well-being and safety are of the utmost importance to us. Our dedicated team strive to accommodate and assist guests with varying needs. Whether you require a accessible parking, wheel-chair friendly amenities, or any other assistance, we are here to help. The Broken Bay Pearl Farm team are dedicated to making your time with us a memorable one. 

A tour guides takes her guests on a Farm Cruise Tour, leading them to the tour boat at the Shellar Door. Behind them is the Hawkesbury River and the landmasses with beautiful greenery on them.

Accessible Amenities

Join us on the edge of the stunning Lower Hawkesbury River, and enjoy the tranquil environment of our Broken Bay Pearl Farm. Our Shellar Door team welcomes all guests to enjoy all that we have to offer in an accessible environment.

Dedicated Accessible Bathroom: Our wheel-chair friendly Shellar Door restroom is accessible via a concrete path, has an accessible toilet, including grab bars, and other amenities to ensure your comfort and safety.

Accessible Parking: Car parking is available at the Shellar Door, a space can be reserved on the day for you. This is a loose gravel surface, but you can alight onto the pavement entryway for most accessible entrance to the Shellar Door. 

Accessible Tours

We offer supported mobility access to our tours on land and water. 

Accessible pathways for tours: Between the Shellar Door and the pathway to our pontoon where the tour vessel is moored there is a 13.5 metre distance to travel over loose gravel. We have a carpet mat that is 68cm wide, this spans the distance running over the top of the loose gravel for easier accessibility. 

Boarding tour vessels: The vessel we take guests on to tour our farm leases has a gateway of 75cm width. The step up to board the vessel is 20cm high, we have a portable ramp that spans this distance. There is also a step up of 20cm onto the pontoon, we have a portable ramp that spans this distance. Broken Bay Pearl Farm staff will assist guests to board safely. 

Our Dedication

At Broken Bay Pearl Farm we are dedicated to providing accessible, quality tours and experience for all. We strive to enhance the quality of our services and amenities to ensure that each visitor has an excellent and comfortable experience. 

Please do not hesitate to contact us with any questions.

A couple sit at a wooden picnic table at the Shellar Door while laughing and enjoying the delicious spread of food during their Private Shellar Door Experience. This includes soft cheeses, cold meats, nuts, and freshly shucked oysters.
The view from the Shellar Door, of Spectacle Island during sunset. The river is calm, and the sky is lit up with yellow and gold tones.

FAQs

Please don’t hesitate to contact our friendly team if any of your questions are not answered in our FAQs below.

We most certainly do accommodate for people with limited mobility. 

We offer a dedicated accessible, wheel-chair friendly restroom at our Shellar Door, and it is equipped with amenities to ensure a comfortable and accessible experience for all visitors. 

Definitely, we do accommodate for those that use mobility or wheelchairs. 

We offer a dedicated accessible, wheel-chair friendly restroom at our Shellar Door, and it is equipped with amenities to ensure a comfortable and accessible experience for all visitors. 

Our Shellar Door entrance and interior space is mobility friendly as well. 

Please contact us to discuss how we can best meet your needs. 

The Shellar Door entrance and interior is concrete and level, making it accessible. 

Our disabled restroom has a concrete path leading to the bathroom. 

Between the Shellar Door and the pathway to access our boat tours, we provide a carpet mat that is 68cm wide, and spans the distance from the Shellar Door to the pontoon (13.5m distance). 

We have a portable ramp to access the tour vessel, and a portable ramp for access onto the pontoon as well. 

If you have any questions, please do not hesitate to contact us

While we do not offer translation services, we have many experiences that are enjoyable and transcend language boundaries. We endeavor to make every persons stay at Broken Bay Pearl Farm a memorable one.

We do not currently offer a discount for carers, but we are open to discussing how we can accommodate the needs of you and your carer. 

Our team at Broken Bay Pearl Farm are here to make your time with us an enjoyable and memorable experience, so please do not hesitate to contact us.

contact usWe certainly can, please to discuss how we can accommodate.

We welcome on service animals to stay in our picnic area.

We do have an entryway to our Shellar Door, and it is accessible via level concrete to accommodate all visitors and guests. 

Yes, we have seating available at the Shellar Door. 

At this stage, we unfortunately do not but we would be happy to assist with bookings, purchases, and whatever else you may need.

We collect all check-in detailed before arrival if your tour with us is pre-booked. 

If you do not have a booking, all details may be collected verbally. Therefore, you do not need to manually fill any details out. 

Definitely, we welcome all visitors and guests who are deaf or have low hearing. Our Broken Bay Pearl Farm team are committed to ensuring your time with us is not only memorable, but also comfortable and accommodating.

At this stage we do not have a tablet with text-to-voice capabilities. Our friendly Shellar Door team would be happy to provide you with pen and paper to assist with communication. 

At this stage we do not have a hearing loop fitted to the Shellar Door area.

At this stage we do not have pictures boards available as a communication aid. 

Unfortunately we do not have even and glare free lighting in the Shellar Door. As always, we are more than happy to assist as best we can, just let our friendly team know.

We most certainly do. Our Broken Bay Pearl Farm team are dedicated to providing support to ensure your time with us is accessible and safe. 

If you have any questions, please do not hesitate to contact us.

At this stage, we unfortunately do not offer large print information sheets and forms. However, please do not hesitate to ask one of our team members to assist you or contact us prior to your arrival so that we can do our best in accommodating.

Yes, we do offer information in a written format. Please ask one of our team members to assist you. 

At this stage, we unfortunately do not offer information in braille.

Please do not hesitate to ask us or contact us prior to your time with us. We would be more than happy to assist you in any way to make your experience a comfortable one. 

Our accessible bathrooms are not locked externally, however they do feature a privacy lock from within to ensure uninterrupted use and privacy. 

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